115 Lethbridge St, Penrith
(02) 4729 5100
Your doctor has a protocol on how you may be provided with an approximate time to see them from Monday to Fridays. These arrangements will not apply to Saturdays and Public Holidays. The details of the protocol are:
For continuity of medical treatment, your doctor encourages you to see them. You may request to see the doctor of your choice. Please advise our reception staff if other members of the family need to consult your doctor at the same time as this allows the relevant files to be available to your doctor to deal with each matter.
If you feel you need a longer consultation time with your doctor please feel free to advise the reception staff at time of making the appointment.
Your Doctor provides telehealth consultations to eligible patients. The eligible patient is one who has had a face to face consultation with a doctor at the Hub within the previous 12 months.
Telehealth consultations can be made by calling the Hub on the morning of the day you wish the consultation to occur. Telehealth appointments cannot be made on line.
Video Consultations will only be carried out with prior consultation with your Doctor.
Please show respect and understanding when dealing with the reception staff as the Practice cannot tolerate rudeness or aggression towards them as they are only performing their role as required by the Doctors and the Practice guidelines.